Order and delivery terms (for hotels / b2b)
SEES’ hotel products can be ordered by email: firstname.lastname@example.org.
Delivery fees for hotels / b2b customers
Delivery costs will be added to the invoice. We reserve the right to price changes for delivery fees.
We process small orders immediately according to our stock situation, and the estimated delivery time is 1-3 working days from receiving the order. In principle, the products are sent and delivered to the customer via Posti or Matkahuolto in Finland and DHL or GSL world wide.
Our terms of payment are net 14 days. If the customer has provided e-invoicing details to our customer service, we will deliver the invoice as an e-invoice. In other circumstances, we will deliver the invoice by email.
Product warranty and right to return
SEES products are subject to full product warranty. Faulty products are replaced with new, equivalent products. Reclamations and returns must be done within 14 days from the delivery date. Only the price of the product is refunded for a returned product, not the delivery fees. We do not compensate for any product faults caused by the customer’s negligence. After receiving the products, it is the customer’s responsibility to check that the product is faultless and ensure that the products are used and stored appropriately according to the products’ characteristics and packaging. Product returns must always be agreed upon in advance with our customer service.
The products’ ownership is transferred to the customer when the products have been paid in full. We reserve the right to price changes.
Shelf life of the products
If unopened and stored correctly, most of our products will hold for 30 months or until the Best Before date. Once opened, the cosmetics can usually be used for approximately six months, unless otherwise stated on the product. Please note that we use essential oils in our products. The scent of the product might naturally get weaker in time.
Changes to the terms
Ebisu Oy has the right to make changes to the order and delivery terms related to corporate sales by publishing new terms on the website. Prior to ordering, the customer must familiarise in any delivery terms valid at that time.
Ebisu Oy is not liable for delays and damages resulting from force majeure beyond its control, which it could not have reasonably expected, or subject to unavoidable consequences. Force majeure is considered, for example, industrial action measures, staff falling ill, import and export bans and any transport interruptions.